Refund policy

Return and Refund Policy

Last Updated: [DATE]

At [STORE NAME], customer satisfaction is important to us. We want you to shop with confidence and have a smooth experience with every order. Please read our Return and Refund Policy carefully before making a purchase.

1. Return Eligibility

To be eligible for a return, items must:

Be returned within [X DAYS] of delivery
Be unused, unworn, and in original condition
Include original packaging, tags, accessories, and proof of purchase
Not show signs of damage caused by misuse, improper handling, or normal wear and tear

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items may not be eligible for return or refund:

Final sale or clearance items
Customized or personalized products
Gift cards
Hygiene-sensitive products
Digital products or downloadable items (if applicable)

Any non-returnable items will be clearly mentioned on the product page where applicable.

3. Return Timeframe

Customers must initiate a return request within [X DAYS] from the date of delivery.

Requests submitted after the return window may not be accepted.

To start a return, please contact us at:
[EMAIL ADDRESS]

Include:

Order number
Product details
Reason for return
Photos (if item is damaged or defective)

4. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method
Refunds may take up to [REFUND PROCESSING TIME] to reflect in your account depending on your bank or payment provider

If your refund is delayed, we recommend checking with your bank or payment provider first before contacting us.

5. Exchange Options

We may offer exchanges for:

Incorrect items received
Defective or damaged products
Size or variant replacements (subject to availability)

Exchange requests must be made within [X DAYS] of delivery.

If the requested replacement product is unavailable, we may offer:

Store credit
Alternative replacement
Refund option

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [X DAYS] of delivery at [EMAIL ADDRESS].

To help us resolve the issue quickly, please provide:

Your order number
Clear photos/videos of the product and packaging
Description of the issue

After verification, we may offer:

Replacement
Refund
Store credit

7. Return Shipping Costs

Return shipping responsibilities are as follows:

If the return is due to a defective, damaged, or incorrect item, [STORE NAME] may cover the return shipping cost.
For customer preference returns (such as change of mind or wrong item ordered), customers may be responsible for return shipping fees.

Original shipping charges are generally non-refundable unless the return is due to our error.

8. Cancellations

Orders may only be canceled before they are shipped.

Once an order has been dispatched, cancellation requests may not be accepted. In such cases, customers may initiate a return after delivery according to this policy.